Returns & Exchanges

We want you to love your new look, which is why we offer a 30-day return window for all eligible hair products in their original, unaltered condition. If you are not completely satisfied with your purchase, our team is here to ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log in to your Luvme Hair account or visit our Returns Center to submit a request with your order number and reason for return.

• 2.
  Wait for Approval

  Our customer service team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) and the designated return address.

• 3.
  Pack and Ship

  Securely pack the unwashed and uncut hair in its original packaging and ship it back to us using a trackable shipping service.

• 4.
  Refund Processing

  Once our quality control team inspects and approves the returned items, your refund or exchange will be processed within 5-7 business days.